This Privacy Policy explains how Mahkota Luxe Singapore (“we”, “our”, “us”) collects, uses,
discloses, and safeguards information when you visit our website, contact us, purchase luxury watches,
or use our services (including optional integrations with Meta platforms such as Facebook/Instagram).
This page is intended to be publicly accessible (no login required) for compliance and transparency.
1) Information We Collect
We may collect the following categories of information:
- Contact details: name, phone number, email address, WhatsApp/Telegram contact (if provided).
- Transaction details: invoices, payment references, purchase/consignment details, shipping details.
- Identity verification (when required): limited information to prevent fraud or comply with regulations.
- Enquiries & communications: messages you send us (email, web forms, chat, social media).
- Device & usage data: IP address, browser type, pages visited, and general analytics data.
- Social/Meta platform data (optional): when you authorize our app, we may receive permitted
data such as public profile/page info and content required to publish posts on your behalf.
2) How We Use Your Information
- To respond to enquiries and provide customer support.
- To process orders, payments, delivery, warranty, and after-sales service.
- To manage inventory, listings, and product authenticity/fraud prevention.
- To operate, maintain, and improve our website and systems.
- To send service-related messages (e.g., order status, appointment confirmations).
- To comply with legal obligations and enforce our terms.
3) Legal Basis (Where Applicable)
We process personal data based on one or more of the following:
- Your consent (e.g., marketing opt-in, Meta authorization).
- Contractual necessity (e.g., to fulfill a purchase or consignment).
- Legitimate interests (e.g., preventing fraud, improving services).
- Compliance with legal obligations.
4) Sharing & Disclosure
We do not sell your personal data. We may share data only when necessary:
- Service providers (e.g., hosting, payment, delivery, IT support) strictly for operations.
- Meta Platforms (Facebook/Instagram) when you choose to connect and authorize features.
- Legal / regulatory requests where required by law.
5) Cookies & Analytics
We may use cookies and similar technologies to enhance your experience and understand site usage.
You can control cookies through your browser settings. Disabling cookies may affect some functionality.
6) Data Retention
We retain personal data only as long as necessary for business, legal, accounting, and security purposes.
When no longer needed, data will be securely deleted or anonymized.
7) Security
We implement reasonable administrative and technical measures to protect your data. However, no online
system is completely secure, and we cannot guarantee absolute security.
8) Your Rights
Subject to applicable laws, you may have the right to:
- Request access to personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data (where applicable).
- Withdraw consent for optional processing (e.g., marketing, Meta integration).
9) Data Deletion Request (Meta/App Users)
If you used features connected to Facebook/Instagram and want your data removed, you can email us with
the subject Data Deletion Request. Please include your name and the account/page connected (if any).
10) Third-Party Links
Our website or content may contain links to third-party sites. We are not responsible for their privacy practices.
Please review their policies before providing personal data.
11) Changes to This Policy
We may update this policy from time to time. Updates will be posted on this page with a revised “Last updated” date.
12) Contact Us
Mahkota Luxe Singapore
Email: admin@mahkotaluxe.com
If you are reviewing this page for app verification: this Privacy Policy URL must load directly to this page,
be publicly accessible, and must not redirect to a login or homepage.